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The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. The player’s account had been frozen due to the need for a verification process. The casino had required a Skype call as part of this process, which was initially delayed due to scheduling issues. The casino later informed the player that his account had been blocked due to multiple accounts under his name. The player admitted to creating multiple accounts due to technical issues with the casino’s site. We had advised the player that creating multiple accounts was considered unfair and was against most casinos’ policies.
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Despite numerous attempts to contact customer service via live chat and email, he had received no response. After he submitted his complaint to us, we had facilitated communication between him and the casino. The casino eventually confirmed that the phone number had been successfully linked to the player’s account and the verification process had been completed. Consequently, we had to reject his complaint as there was nothing more we could have done.
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His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency. The player had suggested that access to his transaction history could have helped retrieve the necessary information. We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings. Upon our enquiry, the casino had confirmed that the player’s account was unfrozen and the player had confirmed receiving his winnings in full.
We had thanked both the player and the casino for their cooperation and marked the complaint as resolved. I’ve noticed some delays in customer service response times during busy periods. And, the absence of a dedicated mobile app for UK users can be a bit of a downer if you prefer betting on an app over a browser. While there’s plenty of sports to bet on, the options for niche sports could be better.
The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player’s account was finally unblocked after all the necessary reviews that could take up to 60 days. The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved.
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After reopening the complaint at the casino’s request, the player had finally been verified, and he confirmed a successful withdrawal. The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn’t been adequately informed about these rates in advance and couldn’t locate this information in the rules. Despite our attempts to assist, the player did not respond, thus we were unable to investigate further and had to reject the complaint.
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The player confirmed the receipt of his funds, and we had marked the complaint as resolved. Mostbet stands out as a comprehensive and reliable platform for online betting and casino gaming. With its wide array of betting options, generous bonuses, and top-notch security, it caters to both novice and experienced players. Mostbet offers a seamless and enjoyable betting experience that is accessible from any device. Whether you are looking to place a bet on your favorite sport or try your luck at casino games, Mostbet has everything you need.
We closed the complaint because the player didn’t reply to our questions. The deposit was credited to the player’s account, but he stopped responding to the complaint and it was closed as “rejected”. The player from Ukraine has been blocked without further explanation. The complaint was resolved as the player’s withdrawal was successful. The player from Mexico has experienced an account block by the casino.
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As such, we were unable to assist further and the complaint had been rejected. The player from Croatia had faced an issue with his mobile number verification on the casino platform, which was preventing him from making withdrawals. Despite having contacted customer support, he had not received any response. After the player had raised the issue with the Complaints Team, they contacted the casino for clarification.
However, the complaint was rejected because the player did not respond to our messages and questions. The player from Russia is unable to access his money after making a deposit via 3ds on July 21st. Despite providing necessary documents to the casino, his request was closed and he hasn’t received a response from the finance department.
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However, the player claimed that the bank hadn’t placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information. A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days.
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The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them. The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from Peru had been unable to withdraw his winnings after account verification.
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The casino had responded by stating that the account verification process could take up to 60 days or longer. Upon completion of the verification process, the casino had stated that the player’s account was unfrozen. However, the player insisted on a full refund of his deposits, arguing that the casino was illegal in his country. The casino maintained that lost funds were not refundable and that there had been no incorrect debits from the player’s balance. The Complaints Team, after reviewing the evidence provided by the casino, concluded that the player had lost all his funds and hence, the complaint was rejected.
The player’s account was verified, and the winnings were accumulated with real money. Despite multiple requests, the player failed to provide the necessary communication with the casino. Consequently, the complaint was rejected due to a lack of response from the player.
Withdrawal requests can be processed within 72 hours or less and can be delivered to e-wallets within 24 hours. Payouts to cards or via bank transfers can take between three to ten workdays. Unfortunately, the rest of the winnings remained withheld for a month.
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We attempted to mediate between the player and the casino, but the player failed to provide the necessary documents to verify his identity. Consequently, the complaint was rejected due to the player’s non-cooperation. The player from Italy had their Mostbet account frozen on June 1, 2024. The player indicated that they only engaged in sports betting and had redeemed a bonus of around €320. We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise.